Thinking Like a Problem Solver in IT

By Steve Lapekas

In my role at Pegasus Solutions, I know that the most crucial skill and yet the hardest to find in an IT employee is advanced problem-solving skills.

In our industry, we offer and work with technology to simplify tasks and business processes for hotels, travel distributors and travel agencies, which are brought together through an underlying complexity. An employee should know how to successfully do the following:

1.  Understand the end-to-end process

2.  Isolate problems

3.  Resolve issues in a dynamic environment

Our company is the global leader in providing reservations, distribution and commission processing technology. With a global presence, eager competitors and so many products and services, finding the right talent is key. And the right person will not only "get it," but also continue to make it the best.

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